Accessibility Statement for Two Feet & A Heartbeat
Our Commitment to Accessibility
At Two Feet & a Heartbeat, we believe that every individual should have access to our services, regardless of their abilities. We are committed to ensuring that our website, tours, and experiences are accessible to everyone, including people with disabilities. We strive to provide an inclusive environment that accommodates the diverse needs of our customers.
Web Accessibility
We are continually working to enhance the accessibility of our website. Our efforts include:
- Using Accessible Technologies: Our website is built using modern web technologies that comply with accessibility standards, such as HTML5 and CSS3. Our website is WCAG20 compliant.
- Alternative Text for Images: All images on our website include alternative text descriptions to assist those using screen readers.
- Keyboard Navigation: Our website is designed to be fully navigable using a keyboard.
- Readable Fonts: We use fonts that are easy to read and provide sufficient contrast against the background.
- Accessible Forms: All forms on our website are designed to be accessible, with clear labels and instructions.
Physical Accessibility
We are committed to making our tours and experiences accessible to individuals with physical disabilities. This includes:
- Wheelchair Access: We strive to ensure that our tour routes and venues are wheelchair accessible. If you have specific accessibility needs, please contact us in advance so we can make the necessary arrangements.
- Assistance for the Hearing and Visually Impaired: We offer support for individuals who are hearing or visually impaired. Please inform us of your needs when booking a tour so we can provide the appropriate accommodations.
- Accessible Transportation: Our transportation options are designed to accommodate individuals with mobility challenges. Please let us know your requirements when booking.
Accessibility for Neurodivergent Individuals
We understand the importance of creating a welcoming environment for neurodivergent individuals, including those with autism, ADHD, and other cognitive differences. Our efforts include:
- Sensory-Friendly Options: We offer tours and experiences that are designed to be sensory-friendly, with reduced noise levels and minimized visual stimuli.
- Clear and Predictable Schedules: We provide clear and predictable schedules for our tours to help reduce anxiety and uncertainty. Detailed itineraries are available in advance.
- Staff Training: Our staff are trained to be aware of the needs of neurodivergent individuals and to provide support as needed.
- Quiet Spaces: We offer quiet spaces where individuals can take a break if they feel overwhelmed.
Food Allergies and Dietary Concerns
We are committed to ensuring the safety and well-being of our customers with food allergies or dietary concerns. Our efforts include:
- Allergen Information: We provide detailed allergen information for all food and beverages offered during our tours. This information is available upon request.
- Special Dietary Needs: We accommodate a wide range of dietary needs, including gluten-free, dairy-free, vegetarian, and vegan options. Please inform us of your dietary requirements when booking.
- Safe Food Handling Practices: Our partners and vendors follow strict food handling practices to prevent cross-contamination and ensure food safety.
Other Areas of Accessibility
We strive to address various accessibility needs to ensure a comfortable and enjoyable experience for all our customers. Additional areas of focus include:
- Assistive Listening Devices: We provide assistive listening devices for individuals with hearing impairments during our tours. Please request these devices in advance.
- Visual Aids: We offer printed materials in large print and braille formats for individuals with visual impairments. Please let us know your needs in advance.
- Communication Preferences: We respect and accommodate different communication preferences, including sign language interpreters and written communication options.
- Service Animals: We welcome service animals on our tours and ensure that our venues and routes are suitable for their presence.
Feedback and Continuous Improvement
We value your feedback as it helps us improve our services and accessibility features. If you encounter any barriers or have suggestions for enhancing accessibility, please contact us at info@twofeet.com.au.